Shipping policy
Free delivery on all New Zealand orders over $99!
Standard delivery rates
- Auckland Area $3.99 – $4.99
- Rest of New Zealand $5.99 - $7.99
- Free delivery for eligible orders of $99 or more (within NZ) (bulky item excluded)
- Overseas order - subject to weight & size of order
Urban Warehouse Limited is committed to deliver your order as quickly as possible or to deliver your order at the most appropriate time in accordance with your special delivery instructions, so we have a few requests:
- Please ensure delivery details provided are correct. We assume no liability for wrong delivery if incomplete or incorrect details are provided. We will do everything we can to help solve any problems and to ensure your order is delivered smoothly.
- Please be aware that once your order has been uplifted by the Courier the delivery is controlled by them. We will try our utmost to have your order available for delivery within the desired time-frame.
- Please note that the Courier can deliver to a Post Office Box address.
- Please contact us immediately should you experience any problems. Our Courier provides a Track & Trace service and we will supply this information should it be required.
In the absence of any special delivery instructions Urban Warehouse Limited will arrange delivery or courier your purchases to the address you nominate in New Zealand. Usually the delivery time is within 3 – 7 working days of processing your payment (Subject to delays caused by factors beyond our control).
If for any reason part or all of your order is unavailable or temporarily out of stock you will be contacted before dispatch of any goods or before proceeding further with your order.